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Last modified: 5/13/2014 3:59:59 PM
Research and Evaluation

Survey of Employee Satisfaction, 2011

 Caroler Portas Keane, Ph.D. & Kola K. Sunmonu, Ph.D.


The recruitment and retention of talented and motivated employees are key priorities of any organization.  This is more so in a labor intensive sector like public education.  To recruit and retain talented individuals, organizations must cultivate and maintain positive work environments. This report presents findings from the 2011 PGCPS Employee Satisfaction Survey, which assesses the extent to which PGCPS is meeting employees’ needs.   Analyses of survey data indicate that about 7 in 10 district employees are satisfied with their overall work environment/condition..  However, level of overall satisfaction varies by employee groups, with teachers reported the lowest rate (about three-fifths), while central office employees are the most satisfied (83%).  The level of satisfaction with the various work environments/conditions also varies.  Among the six work conditions common to all employees (Leadership characteristics, collegial relationships, workload, resources, physical condition of workplace, and professional development), Collegial Relationships is the aspect of the job employees in PGCPS are most satisfied, approximately 85% expressing satisfaction with the quality of the interactions they have with their colleagues. The second most satisfactory work aspect for PGCPS’ employees is the leadership characteristics of their supervisors, with almost three in four (74%) indicating that those in supervisory positions treat them with respect and clearly express their expectations to employees.  When employees were asked to identify areas  that district leaders should work on to improve their job satisfaction, compensation (monetary and non-monetary), resources (increase instructional staffing level, updated technology, better office equipment, more supplies and instructional materials), and workload (reduce class size, let employees focus on their core services) are the three most frequently cited. 


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