Please note that personnel actions are the exclusive responsibility of the superintendent of schools and are not subject to these public problem resolution procedures. For personnel-related concerns, please contact the Associate Superintendent or the appropriate supervisor.
When your request for resolution is received at the school or office, the principal/supervisor or designee should contact you within 48 hours to acknowledge receipt of your request. Within five (5) work days after your request has been acknowledged, the principal/supervisor or designee should contact you to establish a date and time to discuss your concern if a discussion has not already occurred. Usually, this will take place within ten (10) work days.
Within 10 work days of receipt of the written request for resolution, or this meeting, if any, the principal/supervisor should respond to you in writing with a decision.
Sometimes a concern or its resolution may be too complicated or, for other reasons, cannot be decided within 10 work days. In such cases, the principal/supervisor will contact you within the first 10 days and arrange for an extension of the decision for no more than an additional 10 work days.