MISSION
The mission of the Office of Constituent Services is to provide technical assistance and conflict resolution to the community and staff in order to resolve constituent concerns in an equitable and timely manner and to inform the Superintendent and the Board of Education of trends and issues for responsible systemic change.
PURPOSE
Prince George’s County Public Schools has informal and formal processes in place for responding to parental and community inquiries, concerns, and complaints. Exceptions for these procedures are noted for issues where an alternative process is specifically provided by statute or other regulation.
Parents and community are encouraged to direct their concerns to the persons most closely involved. However, when the informal process fails to provide resolution, a constituent may file a formal complaint and seek review at a higher administrative level. In both processes, the intent is to protect the confidentiality and preserve the dignity of everyone involved.
The Office of Constituent Services serves as a neutral party in the resolution of concerns or conflicts and is available to assist the parent, family, or community member at any point in this process.
SERVICES
Customer Service
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Conflict Resolution
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Data Gathering
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Data Reporting
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Education of Constituents
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Technical Assistance
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Respond to constituent inquiries and concerns in a timely manner
Assist constituents in connecting with the appropriate office or supervisor to address their concerns
Provide accurate information
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Advocate for meaningful and fair administration of existing problem resolution mechanisms
Assist parties in reaching mutual resolution of disputes
Facilitate discussion to identify resolution options
Consider concerns of all parties
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Gather internal and external data on trends and issues
Coordinate data collection from departments and divisions within the school system
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Report internal and external findings to Superintendent and Board of Education
Provide formal reporting to external agencies upon request of the Superintendent
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Provide constituents with the policies and procedures that govern a concern
Explain school system processes to help constituents navigate the school system
Provide workshops and presentations to parents and community
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Provide assistance to school system departments and divisions as requested
Provide training and professional development
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