• Due to building maintenance, John H. Bayne ES will be temporarily located at Doswell E. Brooks ES at1301 Brooke Road, Capitol Heights, MD 20743 until August 12.


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Office of Constituent Services

14201 School Lane
Temp. 472
Upper Marlboro, MD 20772

301-952-6378 (Phone)
301-627-7292 (Fax)      

email: ocs@pgcps.org            

Office of Constituent Services
Welcome to the Office of Constituent Services

 

Submit A Concern

 

 

Submit A Compliment 
 

 

 
 
 
  • Respond to constituent inquiries and concerns in a timely manner
  • Assist constituents in connecting with the appropriate office or supervisor to address their concerns
  • Provide accurate information
  • Advocate for meaningful and fair administration of existing problem resolution mechanisms
  • Assist parties in reaching mutual resolution of disputes
  • Facilitate discussion to identify resolution options
  • Consider concerns of all parties

 

Gathering

  • Gather internal and external data on trends and issues
  • Coordinate data collection from departments and divisions within the school system

Reporting

  • Report internal and external findings to Superintendent and Board of Education Provide formal reporting to external agencies upon request of the Superintendent
  • Provide constituents with the policies and procedures that govern a concern
  • Explain school system processes to help constituents navigate the school system
  • Provide workshops and presentations to parents and community

 

  • Provide assistance to school system departments and divisions as requested
  • Provide training and professional development

 

Last modified: 8/30/2013 10:26:26 AM